Refund policy

REFUND POLICY

At Lash Deck, we want you to be completely satisfied with your purchase. Please read our refund policy carefully before placing your order.

Change of Mind We do not offer refunds or exchanges for change of mind on opened products. If your item is unopened and in its original condition, please contact us within 7 days of receiving your order at Hello@lashdeck.com.au.

Damaged or Faulty Items If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the damage. We will offer a replacement, store credit, or full refund at our discretion, in accordance with Australian Consumer Law.

Incorrect Items If you receive an incorrect item, please contact us within 48 hours and we will arrange for the correct item to be sent at no additional cost.

How to Request a Refund Email Hello@lashdeck.com.au with your order number, a description of the issue, and supporting photos where applicable. We aim to respond within 2 business days.

Non-Refundable Items Due to hygiene reasons, the following items cannot be returned or refunded once opened: lash extensions, adhesives, under eye pads, and adhesive rings.